How to Thrive from 9 to 5
Combining humor, practicality and biblical principles, this book inspires readers to look at their work lives in a more positive light. Includes: communicating effectively, making a good first impression, and handling difficult co-workers and customers. Fun and easy self-tests in each chapter help the reader evaluate their performance while charting a course for improvement.
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ONE Its Time for an Attitude Checkup i
two The Importance of First Impressions
Whats So Hard about It?
The Name of the Game
five Improving Your Verbal Skills
SIX Improving Your Vocal Skills
seven Improving Your Nonverbal Skills
eight Telephone Communication Skills
nine Five Basic People Skills
TEN Dealing with Difficult Types
eleven Handling Criticism
twelve Managing Your Time and Work
thirteen Controlling the Controllable