How to Thrive from 9 to 5

Front Cover
Word Pub., 1995 - Business & Economics - 167 pages
Combining humor, practicality and biblical principles, this book inspires readers to look at their work lives in a more positive light. Includes: communicating effectively, making a good first impression, and handling difficult co-workers and customers. Fun and easy self-tests in each chapter help the reader evaluate their performance while charting a course for improvement.

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Contents

ONE Its Time for an Attitude Checkup i
3
two The Importance of First Impressions
21
Whats So Hard about It?
33
The Name of the Game
43
five Improving Your Verbal Skills
57
SIX Improving Your Vocal Skills
71
seven Improving Your Nonverbal Skills
81
eight Telephone Communication Skills
91
nine Five Basic People Skills
105
TEN Dealing with Difficult Types
117
eleven Handling Criticism
131
twelve Managing Your Time and Work
141
thirteen Controlling the Controllable
153
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