Human Competence: Engineering Human Performance

Front Cover
Wiley, Apr 17, 2006 - Business & Economics - 416 pages
Human Competence offers an original theory of engineering human performance, coupled with a detailed plan of action based on provided applications. Grounded on remarkable principles, sound applications, and educational practice, this classic book:
  • explains how to identify people who have the potential to be exemplary performers.
  • details various economic models for reducing expenses, increasing productivity, and improving learning, with special worksheets that help put these models to work.
  • shows how to diagnose causes of performance failure and how to tailor the best remedies to each problem.
  • describes a general procedure for measuring any performance and for translating these measures into economic opportunity.
  • shows how to design training and educational systems that bring the best results.

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A Leisurely Look at Worthy Performance 13
Measuring Human Competence 29
The Behavior Engineering Model

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