Human Relations in the Electronic Office
This book is designed to give readers the information, skills and psychological coping strategies needed to work in an office environment. 50 projects give readers experience in handling the human aspects of office functions. Readers should learn how to work co-operatively on a variety of human and conflict management projects that occur in today's workplace.
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VERIFYING ACCURACY WHEN THE BOSS IS AWAY
TROUBLE WITH A TEAM MEMBER
PRAISE FOR MEETING GOALS
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ABC Manufacturing accounts receivable ACT WITY appears in Figure appointment attributes balance due bank deposit behaviors boss budget calendar called chart check register communication compete composes a memo confidential copies customers Date Demonstrated desk desktop publishing discussion Dot Matrix Printers electronic Electronic Calendar emotions employee errors ethics EVALUATION example FBLA-PBL feel firm firm's five Ws funds goals human needs human relations income income statement instructor interview intrapreneur journals keep Kinko's learning outcomes ledgers letter management by objectives meeting messages Name nonverbal communications notes offset printing paralanguage payment percent person personnel petty cash plaintiff positive procedures receptionist records resumé roles scene schedule space spreadsheet staff members supervisor proofreads T-chart team members Telemarketing Services telephone therbligs things tion topics transaction documents TRANSACTIONAL ANALYSIS typewriter unit Verify visitors workers