Humble Inquiry: The Gentle Art of Asking Instead of Telling"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy means nothing--anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial. Humble Inquiry builds the kinds of positive, trusting, balanced relationships that encourage honest and open interactions in both our professional and personal lives. Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work he explores the concept of humility, looks at how Humble Inquiry differs from other kinds of inquiry, offers examples of Humble Inquiry in action in many different settings, and shows how to overcome the cultural, organizational and psychological barriers that keep us from practicing it. This is a major new contribution to how we see human dynamics and relationships, presented in a compact, personal, eminently practical way"-- $$c Provided by publisher. |
Contents
Creating Positive Relationships and Effective Organizations | 1 |
1 Humble Inquiry | 7 |
2 Humble Inquiry in PracticeCase Examples | 21 |
3 Differentiating Humble Inquiry from Other Kinds of Inquiry | 39 |
4 The Culture of Do and Tell | 53 |
5 Status Rank and Role Boundaries as Inhibitors | 69 |
6 Forces Inside Us as Inhibitors | 83 |
Other editions - View all
Humble Inquiry: The Gentle Art of Asking Instead of Telling (Large Print 16pt) Edgar H. Schein No preview available - 2013 |
Humble Inquiry: The Gentle Art of Asking Instead of Telling Edgar H. Schein No preview available - 2013 |
Common terms and phrases
achieve acknowledgment Amy Grant answer appropriate art of Humble attitude baton become behavior biases boss Brown build a relationship chapter complex conversation create cultural rules curiosity defined demeanor dependent Digital Equipment Corporation doctor Edgar H Edgar Schein example expect feel form of inquiry goals Here-and-now Humility hospital Humble Inquiry important improvisation theater intentionally left blank interdependent interest Johari Window judgment kind of humility launch leaders managers Mary mistake mutual nurse oncologist one’s open communication option organization organizational Organizational Culture ourselves patient positive relationship pragmatic problem Process Consultation profes professional reactions Receive Help reflect quietly rela relationship building relay race respect role Schein seesaw social someone status Stephen Potter subordinate surgical team tacit assumption talk Tanaka task accomplishment task-oriented team members telling things tion tionships told trusting relationship trying tural U.S. culture understand vulnerable