ISO 9000 Pocket Guide

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Butterworth-Heinemann, 1998 - Technology & Engineering - 496 pages
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The ISO 9000 Pocket Guide is packed with information that quality practitioners will find indispensable. It consolidates the essential messages that are contained in three books by the same author covering the development, implementation and assessment of quality systems. It provides the what, the why and the hows of ISO 9000 to assist quality system developers meeting ISO 9000 requirements and to help auditors perform effective audits.

Presented in bullet point format, the author guides the reader through each of the 57 clauses in ISO 9001, after laying down the fundamental concepts of quality management and the development of quality systems. Full of task lists, flowcharts, definitions, hints, tips and questions for both developers and auditors, this pocket book is for quality practitioners who spend time away from their offices or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meetings with staff, clients, and executives.

David Hoyle C Eng. MRAeS, FIQA is an International quality management consultant, author and a Director of the Institute of Quality Assurance.

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About the author (1998)

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

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