ISO 9001:2000: The Quality Management Process

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The Stationery Office, Oct 10, 2006 - Business & Economics - 186 pages
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With the publication of ISO 9001:2000, there is now a single quality management "requirements" standard that is applicable to all organisations, products and services. ISO 9001:2000 is the only standard that can be used for the certification of a quality management system (QMS) and its generic requirements can be used by any organisation. It is the quality standard which specifies the requirements of quality management systems for use where organisations need to demonstrate their capability to provide products and services which meet both customer needs and relevant regulatory requirements.
 

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Contents

2000 standards?
13
2000 compatible with other management systems?
15
3 What is the difference betweenISO 9000 and ISO 14000?
16
2000?
17
2000?
19
2000?
20
2000 compare with ISO 90001994?
22
8 What is the future evolution ofISO 9000
23
22 What is a Quality Plan?
58
23 What should be included inQuality Records?
59
24 Who would be responsible for quality in an organisation?
60
2000 requirements
63
1 Scope
64
2 Normative reference
65
3 Terms and definitions
66
4 Quality Management System
67

2000?
24
2000?
26
2000?
27
2000 requirements
28
2000?
33
14 What is a process approach
38
2000process model?
40
16 What is a Quality Management System?
43
17 What is the difference between quality control and quality assurance?
47
18 What is included in the Quality Manual?
49
19 What would a typical business processes look like?
51
20 What is included in a Quality Procedure?
56
21 What is included in Work Instructions?
57
5 Management responsibility
74
6 Resource management
86
7 Product realisation
92
8 Measurement analysis and improvement
116
PART THREE Questionnaire
129
Section 4 Quality Management System
130
Section 5 Management responsibility
134
Section 6 Resource Management
140
Section 7 Product realisation
143
Section 8 Measurement analysis and improvement
160
2000
169
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