ISO 9001:2000 for Small Businesses

Front Cover
Routledge, 2001 - Business & Economics - 460 pages
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"This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice".

Quality Today




Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational customers make demands that are difficult to meet for an organisation with limited resources. One such demand is ISO 9000 compliance.

Fully revised and updated, ISO 9001: 2000 for Small Businesses explains the new requirements of ISO 9001: 2000 and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place.

For engineers and managers in small and medium sized companies, and also in service industries and user groups, the text will serve as a essential guide to the most important new developments in quality assurance.

Includes a full description of ISO 9001: 2000.More information on quality control and quality assurance.Includes a sample quality manual and guidance on self-certification, including ISO 9001: 2000 Audit Checklists.
 

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Contents

Part One The Background to ISO 9000
2
2000
56
Part Three The Importance of Quality Control and Quality Assurance
123
Part Four Quality Management System
142
Part Five Quality Organisational Structure
162
Part Six Example Quality Manual
174
Part Seven Selfassessment
336
2000 Headings
349
2000 checklists
362
Annex 7D Example stage audit checklists
402
2000
411
References
429
Abbreviations and acronyms
435
Glossary
437
Useful addresses
445
Index
449

2000 Explanations and likely documentation
351

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Common terms and phrases

About the author (2001)

Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.

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