ISO 9001: 2000 in BriefThis "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software. To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work Instructions. It is this Quality Management System that will provide the auditable proof that the requirements of ISO 9001:2000 have been and are still being met. ISO 9001:2000 In Brief explains the meaning of ISO 9000, its history, current status, requirements and changes being made to it. It also covers how ISO 9001 will affect businesses, and how they can easily and cost-effectively satisfy their customers' requirements for quality control and quality assurance. |
Contents
1 What is Quality? | 1 |
2 What is a Quality Management System? | 5 |
3 The history of Quality Standards | 79 |
4 Who produces Quality Standards? | 88 |
2000? | 95 |
6 How quality helps during a Products Life Cycle | 125 |
7 Who controls quality in an organisation? | 131 |
8 What are the purchasers responsibilities? | 141 |
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Common terms and phrases
accepted achieve action activities Annex applicable Assess associated audit authority benefits British carried certification changes commitment Committee completed conformance consistently continual improvement contract copy corrective cover Date define delivery document Draft e-mail effective elements ensure environmental equipment European example existing Figure fully Guidelines identified implementing improvement indicate industry inputs inspection Institute Instruction International International Standard Issue Resolution Form List Manual manufacturing material measurement meet normally objectives operate options organisation organisation’s originator outputs parties performance possible preventive purchaser quality assurance Quality Control Quality Management System Quality Plan quality policy Quality Procedure quality system recommendations records reference relevant requirements resolved Responsible Manager satisfaction Scope specific staff stage standards StingRay structure supplier supply supporting processes technical