IT Service Management: An Introduction Based on ITIL

Front Cover
Jan Van Bon
Van Haren Publishing, 2004 - Business & Economics - 240 pages
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An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.

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Contents

INTRODUCTION
11
INTRODUCTION TO ITIL
31
13
43
Copyright

13 other sections not shown

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About the author (2004)

Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.

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