I Wanted Fries with That: How to Ask for What You Want and Get What You Need

Amy Fish

New World Library, Oct 1, 2019 - Self-Help - 256 pages

SPEAK UP AND PERSUADE

At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.

Contents

• Involve the Artist: 5
• Admit When Youre Wrong: 13
• Put Yourself in Their Shoes: 20
• Go StepbyStep: 26
• Be Clear and Concise: 33
• Use the Resolution Continuum: 39
• Be Prepared to Compromise: 44
• Consider Your Timing: 52
• Two Stories with the Same Ending: 57
• Listen for Clues: 70
• Stay on It: 79
• Some Questions Remain Unanswered: 86
• Show the Evidence: 93
• Remain Calm: 99
• I Want You to Change: 109
• Learn the Serenity Prayer: 113
• Set the Bar Low: 119
• Report Her to the Fashion Police: 125
• Be Direct: 132
• Be Compassionate: 141
• Reframe the Situation: 146
• I Want Justice to Be Served: 157
• Collect Data: 161
• File an Official Complaint: 170
• Ask for the Manager: 181
• Be More Threatening: 188
• Speak Up Even If It Hurts: 194
• Rise Above the Fear: 201
• Know Your Rights: 209
• Conclusion: 215
• Acknowledgments: 221
• Endnotes: 225
• About the Author: 227

About the author

As ombudsman at Concordia University in Montreal, Amy Fish resolves complaints from students, faculty, and staff. She has written for the Huffington Post Canada, Reader’s Digest, and the Globe and Mail and appeared on CBC Marketplace and CTV News. She lives in Montreal.

Bibliographic information

• Title: I Wanted Fries with That: How to Ask for What You Want and Get What You Need
• Author: Amy Fish
• Publisher: New World Library, 2019
• ISBN: 1608686205, 9781608686209
• Length: 256 pages
• Subjects: Business & Economics / Motivational; Self-Help / Communication & Social Skills; Self-Help / Motivational & Inspirational; Self-Help / Personal Growth / Success