I'm Sorry I Broke Your Company: When Management Consultants Are the Problem, Not the Solution

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Berrett-Koehler Publishers, Dec 5, 2012 - Business & Economics - 224 pages
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It’s the People, Stupid! Karen Phelan is sorry. She really is. She tried to do business by the numbers—the management consultant way—developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can’t be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they’re essentially fad diets: superficial would-be fixes that don’t result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have “broken” your company, but she’s eager to make amends. “Finally, an author challenging our broken management models who has credibility—she has been there. Karen Phelan not only explains why the emperor—our sacred ways of managing—has no clothes but provides us with insightful alternatives that promise to add real value to our organizations and the people that make them function.” —Dean Schroeder, award-winning coauthor of Ideas Are Free “Funny, irreverent, and outrageous, this book is making a deeply serious point: talking to actual people and figuring out how to help them work together better is what’s going to make organizations stronger, not another PowerPoint presentation.” —Rosina L. Racioppi, President and CEO, Women Unlimited, Inc.
 

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Contents

Preface
How Performance
Why Isthe Successful Managers Handbook 609Pages Long? Theres no shortageof management models and techniques
Albert Einstein Was
Steve Jobs Failed My Leadership
Conclusion
Notes
Acknowledgments
About the Author
Copyright

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About the author (2012)

Karen Phelan is a cofounder of Operating Principals, a consulting firm that replaces bad business practices with ones that work. A former engineer with degrees from MIT, she spent more than a dozen years as a consultant with Deloitte & Touche and Gemini Consulting and afterward worked in management at Fortune 100 companies.

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