Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.
Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the “Musterstädter Golfclub e.V.”
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
adduced applying the GAP applying the GAP-model Basis and Conceptual becomes obvious Berücksichtigung von Einschätzungsverfahren Böhler Brockhaus Bruhn Buchverf Budget in Werkstätten chance to close Chatrath close the perception club clubhouse Communication Gap According Conceptual Background Correcting service quality customer expectations customers or members delivered service delivery gap Dienstleistungsgesellschaft unter besonderer discrepancy e.V. by applying employees essay Fallstudien five dimensions fulfilled Funktionen gap develops gap model Gap2 Gap3 Gap4 Gap5 Gap6 Georgy golf curt Golfclub e.V. promised green areas green keepers group of senior Grundlagen IDENTIFYING AND CORRECTING Illustration Iserlohn Januar knowledge gap Konzepte Landgraf leaseholder marginal group meet the expectations mobile phone model Gap1 Musterstädter Golfclub e.V. Online organization overpromise gap Passau perception gap playground Policy Gap product or service Qualitätsmanagement für Dienstleistungen Radić restaurant senior players service management service process service quality gap service quality problems sixth gap Univ.-Prof waiting list Welge www.GRIN.com Zeithaml Zitat