Identifying and Correcting Service Quality Problems by Applying the GAP-Model - Musterstädter Golfclub E.V.

Front Cover
GRIN Verlag, 2011 - 54 pages
0 Reviews
Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the "Musterstadter Golfclub e.V.""
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Basis and Conceptual Background
4
The GAPModel applied to the Musterstädter Golfclub e V
21
Conclusion and Forecast
37
Copyright

Other editions - View all

Common terms and phrases

Bibliographic information