Il call center nelle amministrazioni pubbliche. Migliorare la gestione dei contatti con i cittadini

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Thomas Schael, Angelo Tanese, Gloria Sciarra
Rubbettino Editore, 2003 - Language Arts & Disciplines - 198 pages
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Contents

Section 1
5
Section 2
6
Section 3
7
Section 4
8
Section 5
15
Section 6
40
Section 7
63
Section 8
99
Section 11
126
Section 12
143
Section 13
153
Section 14
167
Section 15
175
Section 16
176
Section 17
179
Section 18
193

Section 9
113
Section 10
119

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