Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results

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John Wiley & Sons, 2000 - Business & Economics - 218 pages
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Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.
 

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Contents

Partial Responses
3
Integrating the Modules for Results
25
Detailing the Decide Phase
38
PREPARING FOR THE JOURNEY
51
Developing Implementation Plans
64
Conduct Pilot Projects
77
Example of Measuring Features Importance
92
Examples of Quality System Infrastructure
101
References
114
Quality Control Teams
133
SelfDirected Work Teams
156
Expanding the Scope of Measurements
174
Integrating Policy Deployment with Xeroxs Business
187
Roles and Responsibilities of Upper Managers
203
Copyright

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About the author (2000)

AL ENDRES, former vice president of the Juran Institute, is the Director of the Center for Quality at the University of Tampa and Chair of the Department of Management. He is also an assistant professor. While at the Juran Institute, Dr. Endres was responsible for the research and development of educational material on quality systems for service organizations. He spearheaded the creation of the Juran Institute's associated training materials and workshops. Dr. Endres is also the author of Improving R&D Performance: The Juran Way (Wiley).

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