Implementing Quality: A Practical Guide to Tools and Techniques : Enabling the Power of Operational Excellence

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Cengage Learning EMEA, 2004 - Business & Economics - 311 pages
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Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence. Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence.
 

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the book is excellent for TQM-swathi gajanethi

Contents

Tables
5
List of figures and tables
7
History of the quality movement
16
1 BPR versus TQM
22
1 Quality and the driving force
27
The scope of tools and techniques
38
1 Application of tools and techniques
40
1 The Tuckman model of team formation
42
1 List of project activities for production of a technical book
130
The PDCA cycle
133
Summary of Part II
141
Quantitative techniques
147
1 Experimental layout
165
6 Manual simulation of a delivery system
184
Qualitative techniques
186
1 Examples of monitoring systems
194

Summary of Part I
46
Tools for definition
53
2 SIPOC process diagram
56
Tools for measurement
64
1 Data points of miles per gallon mpg data of a car pool
68
4 Example of a histogram
69
11 Five symbols of classical industrial engineering
82
Tools for analysis
88
1 Operations objective chart
94
Tools for improvement
108
1 List of problems
112
Tools for control
126
5 Summary scoring card
202
7 Traditional versus ABC reports
214
Summary of Part III
220
Implementation
225
1 Porvair performance increase
237
Case studies
249
1 GE training model
255
Summary of Part IV
265
Table A1 Functional roles
282
Random nominal numbers
291
Index
308
Copyright

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