Implementing and Sustaining Total Quality Management in Health Care

Front Cover
This book will address ten of the major thrusts of TQM within health care in an ordered and practical way. The text will vary from the simple example (car parking!; your desk; telephone behaviour) to the complex, or diverse example (comprehensive standard setting). The simpler the example, perhaps the better the message. The book addresses the following issues in its subsequent chapters: Staff commitment and developing a strategy; Management and organisation of TQM; Measuring quality; Designing health care; Controlling health care processes; Empowering staff and problem solving; Customer responsiveness; Training for quality improvement; Sustaining commitment and momentum.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.


Contents Chapter 1 Quality and Health Care and Total Quality Management TQM
developing a strategy

12 other sections not shown

Common terms and phrases

Bibliographic information