Implementing the ISO 9000 Series

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CRC Press, Mar 30, 1993 - Technology & Engineering - 288 pages
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Expanding on the themes presented in ISO 9000: Preparing for Registration (0-8247-8741-2), this reference complements that volume by focusing on the how to of implementing a quality assurance system that reflects the ISO 9000 series of standards.;Highlighting ISO 9001, the most involved of the standards, and placing the others in proper perspective, Implementing the ISO 9000 Series: explains the major European directives that refer to ISO 9000 and related critical issues such as the political economy of the ISO standards; interprets ISO clauses from various industrial viewpoints, including those of service industries, and gives concrete examples; shows which organizational strategy to adopt and how to coordinate implementation and bring about change within a company; furnishes examples of how to document Tier Two; illustrates the preparation of generic flowcharts; analyzes in detail the procedures for conducting internal audits and offers sample forms to help maintain the system once it is implemented; examines third-party audits and supplies case studies with their solutions; and discusses the latest revisions to the standards, their implications, and future developments.;Implementing the ISO 9000 Series contains practical, immediately applicable advice and information, such as eight appendixes that provide: addresses and telephone numbers of government agencies specializing in ISO 9000; regional addresses of all trade adjustment assistance centres; a list of registrars; a sample quality manual; a list of ISO/IEC guides; and more.;As a day-to-day manual, from start-up to upgrading and maintenance, Implementing the ISO 9000 Series should be a useful resource for quality and reliability managers and directors; industrial, manufacturing, process, design, cost, chemical, pharmaceutical, and electrical and electronics engineers; chief executive officers; company presidents; auditors; registrars; and upper-level undergraduate and graduate students in these disciplines.
 

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Contents

European Community Directives and the International
1
Some Clarifications Regarding the ISO 9000 Series
9
European Directives
15
The ISO 9OOO Series as a System
23
How Do You Interpret This Paragraph?
36
How to Implement Change
71
The Quality Assurance SystemWhich Structure to Adopt?
85
Sample Documentation
104
The Future of ISO 9000
174
Afterword
196
A Look at Some DirectivesTelecommunications
205
Acromyms
211
Quality Manual
215
Revision History
225
O Process Control
239
Suggested Answers to Case Studies
248

Internal Quality Audits
121
A Look at ThirdParty Audits
143
A Look at the Draft Updates to the ISO 9000 Series
166
Summary of the Working Document
254
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