Improve Your People Skills
People skills are the key to success, yet they all depend on one fundamental insight: nobody knows for sure what you are thinking or feeling - they can respond only to your behaviour. Getting the best from others, therefore, means monitoring and modifying how you behave. This key principle should boost your effectiveness in the boardroom. From acting assertively and asking questions to brainstorming, coaching and fostering diversity, this text seeks to offer the tools for readers to transform their relationships with colleagues and get what they want at work. It now includes a diagnostic People Skills quiz to focus readers' thinking on the best places to start.
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Action plans 1 Change
achieve action plan Adult agenda agree agreement appropriate assertive assumptions attitudes avoid become behave behaviourist better cent CIPD conclusions creative thinking criticism decide Difficulty-stating disagreeing effective ego-state erwise events that trigger example external events face-to-face feedback feelings on page give happen hinder your behaviour important improve interaction interpersonal skills involved iour John Adair key behaviours Learning from experience listening look meeting mentoring mistakes Neuro-linguistic programming Non-verbal behaviour objective pay-offs people's behaviour person Positive reinforcement Praise Preventing unwanted feelings problem questions rapport resistance result rience role Seeking clarification Seeking ideas self-development skilful skilled negotiator someone style success suggesting Summarising task telephone tend things thought-starters thoughts and beliefs tion transaction Transactional analysis Tricky situations Typical understanding Unproductive feelings unrealistic thoughts Verbal behaviour visual behaviours worry