Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success

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CRC Press, Jun 9, 2011 - Computers - 345 pages

The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies around the world are being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. With an abundance of improvement methodologies and frameworks like BPM, BPI, Six Sigma, and Lean, many question where to begin.

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success surveys and integrates the quantitative improvement approaches currently gaining momentum—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. The author details a methodology for building a measurements framework that will help you monitor events, and also provides a feedback loop for analysis, goal, and strategy adjustments. This framework can be customized and linked to your company’s overall strategy to supply critical feedback on your improvement efforts.


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The Change
Dynamic Balance of Strategy
Impact Framework
Goal Setting
Framework Baseline
Alignment Process Improvement with Business
Which One Should I Use?
It Is All about
Business Process
Process Improvement

Business Process
Core versus Enabling Processes
Do You Accept the Challenge?
How to Craft a Problem Statement
Analyzing the Data
Value Management Domain
Development of Strategies for Each Goal
Purpose of the Key Performance Indicators
Continuous Process and Performance
Dashboards and Scorecards
Useful Tool

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About the author (2011)

Joseph Raynus is currently a principle at InfoDynamics, Inc., and has over 20 years leadership experience in Informational Technology products, services, and software improvement. Mr. Raynus is also a Certified CMM Evaluator, Software Engineering Institute, Carnegie Mellon University.

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