Improving Government Performance: An Owner's Manual

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Brookings Institution Press, Jun 29, 2001 - Business & Economics - 90 pages
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The Clinton administration's National Performance Review of the federal government (also called the Reinventing Government Initiative) is the eleventh effort this century to improve the executive branch and reform the federal service. Most previous efforts have faltered. How can present and future recommendations avoid the same fate?

This book provides practical and timely guidance to those trying to improve government performance. The focus of successful attempts, the authors argue, should be sustained evolution, not bursts of invention aimed at sweeping transformation. Specific proposals address ways to change government over the long term, ways to streamline bureaucracy, attract more resourceful and innovative workers, and make agencies more responsive to their customers, the citizens.

 

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Contents

Thinking Beyond the Rhetoric of Reform
4
The National Performance Review
5
An Incremental Evolutionary Experimental Process
6
Some Lessonsand Some Temptations
7
The Evolution of the Federal Bureaucracy
13
Functional Specialization and Boundary Problems
15
The Contemporary Critique of Bureaucracy
18
The Risks of Bureaucratic Discretion
19
Upgrading Technology
44
Performance Budgeting
46
Serving Customers and Total Quality Management
48
Streamlining the Bureaucracy
55
Reducing the Number of Midlevel Political Appointees
57
Consolidating Anachronistic Field Systems
58
Reinstating the Presidents Reorganization Authority
59
The Most Important Boundary of All
62

Controlling Discretion through Executive and Legislative Means
20
Controlling Discretion through Internal Procedures
24
Worker Quality and Motivation
28
Three Special Concerns
29
The Federal Governments Responsibilities
31
Dividing the Job
32
Reforming the Federal Procurement System
33
Remaking the General Services Administration
37
Revitalizing Federalism
39
Rebuilding Government Capacity
41
Smarter Not Bigger Government
42
Strengthening Financial Management
43
Deregulating the Civil Service
64
Modernizing the Service in an Era of Proxy Government
66
Attracting and Keeping the Best
68
Remaking the Office of Personnel Management
69
Cultivating a Culture of Performance
73
Risk Taking within the Federal Service
76
Rebuilding Public Trust and Confidence
77
Two Deficit ProblemsBudget and Performance
79
Notes
83
Index
86
Copyright

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Page 2 - could not have been foreseen completely by the most gifted of its begetters,
Page 4 - the National Commission on the Public Service, chaired by former Federal Reserve Board Chairman Paul A. Volcker,
Page 84 - Office of Management and Budget, Budget Baselines, Historical Data, and Alternatives for the Future (January 1993), pp.
Page 84 - General Accounting Office, Program Performance Measures: Federal Agency Collection and Use of Performance Data, GAO/GGD92-65 (May
Page 84 - The Study of Administration,” Political Science Quarterly, vol. 2 (June 1887),

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About the author (2001)

John J. Dilulio, Jr., Frederic Fox Leadership Professor of politics, religion, and civil society at University of Pennsylvania and a nonresident senior fellow at Brookings, was a former assistant to the President and has served as a consultant for the National Institute of Justice and the National Institute of Corrections. He has authored and coauthored numerous books, including What's God Got to Do with the American Experiment?(Brookings, 2000), Body Count: Moral Poverty... and How to Win America's War Against Crime and Drugs(Simon & Schuster, 1996), Inside the Reinvention Machine: Appraising Governmental Reform (Brookings, 1995), Making Health Reform Work: The View from the States(Brookings, 1994), and No Escape: The Future of American Corrections (Basic Books, 1991). Gerald Garveywas a professor of politics at Princeton University. He focused on American politics, public policy, public administration and political theory, writing about these subjects in 11 books and numerous articles. Donald F. Kettl is the Robert A. Fox Leadership Professor at the University of Pennsylvania, where he is also director of the Fels Institute of Government and a professor of political science. Kettl is the author or coauthor of numerous books, including System under Stress: Homeland Security and American Politics(CQ Press, 2nd ed., in 2007) and The Global Public Management Revolution(Brookings, 2nd ed., in 2005).

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