Improving Performance: How to Manage the White Space on the Organization Chart

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John Wiley & Sons, Nov 13, 2012 - Business & Economics - 288 pages
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Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.
 

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Contents

Linking Performance to Strategy
77
Moving from Annual Programs to Sustained Performance Improvement
86
A Case Study
97
The Ten Essential Steps
110
The Ten Essential Steps
140
Overcoming the Seven Deadly Sins of Process Improvement
174
Measuring Performance and Designing a Performance Management System
182
Managing Processes and Organizations as Systems
211
Developing an Action Plan for Performance Improvement 259
x
Index 264
x
Instructors Guide 270
x
Preface
xi
The Authors
xvii
Organization Process
12
The Organization Level of Performance
29
The Process Level of Performance
42

Designing an Organization Structure That Works
226
Creating a PerformanceBased Human Resource Development Function
244
List of Figures and Tables
v
The JobPerformer Level of Performance
62
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About the author (2012)

Geary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training.

Alan Brache, cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.

The Rummler-Brache Group, exclusive owner of the trademarked Rummler-Brache methodology, is a consulting and training firm specializing in process improvement and management. Rummler-Brache employs a wide range of interventions that span the delivery spectrum—from "do it for you" hands-on consulting, all the way to "do it with you" coaching and facilitation. A key differentiator is our core competency: we transfer the knowledge and technology you need to become self-sufficient at delivering business results through performance improvement projects. For more information, please visit www.RummlerBrache.com or call 800-992-8849.

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