Improving Public Service: A Matter of Principle

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The Stationery Office, 2008 - Political Science - 63 pages
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The Parliamentary and Health Service Ombudsman responsible for investigating complaints regarding whether governmental departments, agencies and some other public bodies in the United Kingdom, and the National Health Service (NHS) in England, have acted properly or fairly, or have provided poor service. This is the first report from the Parliamentary and Health Service Ombudsman of the new 2008-09 session, and sets out 20 cases that the Ombudsman believes illustrate good and poor practice in dealing with complaints from the public, and further demonstrate how things might have been handled differently if the public body concerned had in the mind the Ombudsman's three sets of principles on: good administration; remedy; and complaint handling.
 

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Contents

Foreword
5
Complaint about Pennine Acute Hospitals NHS Trust and the Healthcare Commission
19
Complaint about HM Courts Service
34
Complaint about HM Courts Service
48
Complaint about Jobcentre Plus of the Department for Work and Pensions
61
Copyright

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