Improving Quality and Performance in Your Non-profit Organization

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White Hat Communications, 1999 - Nonprofit organizations - 155 pages
Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.

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Foreword by Philip Crosby
Introduction to Total Quality Management
Introduction to Business Process Reengineering

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