In Plain Words: A Guide to Financial Services Writing |
Common terms and phrases
action step active voice application appropriate attitude automatic teller machine benefits business letters business writing cards chapter charts collection letters complimentary close courtesy title create credibility customers decision Deposit Accounts document draft E. B. White electronic mail employees enclosed example explain financial institutions financial services business form letters format goal goodwill graphics home office ideas identify important individual institution's interest investment language letter in Figure letters conveying logical Maple Savings Bank material memo mortgage loan negative messages objective organization organizational pattern outline paragraph passive voice payment persuasive message persuasive writing pie chart planning positive present problem questions request response revise specific standard style teller machines tion tone topic sentence types understand Viking Federal word processing words and phrases write a letter writing task written message