In the Company of Sacred Cows: A True Story of Organizational Change

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AuthorHouse, Feb 24, 2009 - Business & Economics - 216 pages

While 70% of all organizational change initiatives fail, this one succeeded and improved telecom producer Mitel Corporations bottom line profitability by a factor of 40.

Like many organizations, Mitels entrenched processes, procedures and policies its Sacred Cows had resulted in products that were slow getting to market. When they did get to market many products had quality problems. The sluggish company culture was also making it impossible for Mitel to face a looming technology shift and do battle with new brand of competitors who threatened to wipe the company out.

Authors Geoff Smith and Stephen Quesnelle were front and center driving the change that saved Mitel: Geoff as the Vice President of Research and Development with 500 engineers reporting to him and Stephen as the Organizational Development (OD) professional partnered with Geoff to help lead the turnaround.

Refreshing and engaging, this book tells how Geoff and Stephen met the challenge head-on. They used a behavior based leadership approach based on over 50 years of scientific research, plus their own creative initiatives to kill the Sacred Cows.

More than a fascinating case study, this book provides all the hard-hitting lessons learned by the company, by Geoff as the Change Champion and by Stephen as the Change Agent. In the Company of Sacred Cows provides you with a framework for making organizational change in your company. Whether your business is growing or shrinking, this book provides you with a how-to manual with the real-life tools and techniques you need to meet rapidly changing business demands.

 

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Contents

Things Have To Change Geoff
3
On The Outside Looking InSteve
17
On The Inside Looking AroundSteve
25
Bring Me Data Steve
33
The First Shock Wave Steve
49
The Tucson Tape Steve
55
Quality And TimeToMarket Steve
69
The RD Clock Steve
77
Outcomes
137
EPILOGUE
143
The MethodTools And Techniques
145
Principles Models And Tools Steve
147
Understanding BehaviorSteve
151
Framework For Organizational Change Steve
161
Some Thoughts On Theory Dr Michael Miles
183
CHANGE Assessment Worksheet
187

Sacred Cow Workshops The Cow Patties Hit The Fan Steve
87
The Day We Touched The Moon Steve
113
Demo Day Steve
121
The Power Of Positive Feedback Geoff
129
After The Cows Went Home Geoff
133
BIBLIOGRAPHY
193
INDEX
195
ABOUT the Authors
201
Copyright

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About the author (2009)

Stephen Quesnelle is an Executive Coach and Behaviorist who has a successful track record of utilizing change management and leadership practices to enhance the performance of organizations in Canada, the U.S., and throughout Europe. Stephen has designed innovative change management & leadership systems to energize and focus employees on activities that add value to their organizations.

Geoff Smith is a Senior Executive who has worked with companies around the globe to help them fulfill their strategic objectives and execute change management programs that led to faster times to market, higher quality and increased profitability. His specific areas of expertise include Leadership and Coaching, Strategic Planning, Customer Relations, Partnerships, Acquisitions and R&D Management.

Stephen Quesnelle is an Executive Coach and Behaviorist who has a successful track record of utilizing change management and leadership practices to enhance the performance of organizations in Canada, the U.S., and throughout Europe. Stephen has designed innovative change management & leadership systems to energize and focus employees on activities that add value to their organizations.

Geoff Smith is a Senior Executive who has worked with companies around the globe to help them fulfill their strategic objectives and execute change management programs that led to faster times to market, higher quality and increased profitability. His specific areas of expertise include Leadership and Coaching, Strategic Planning, Customer Relations, Partnerships, Acquisitions and R&D Management.

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