Influencing Others at Work Super Series
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
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Building a network
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able achieve your objective Answer Author Edition Publisher badminton behaviour benefit body language Book Author Edition build rapport can’t clubs colleagues communication process concentrate contacts Social Content analysis Dale Carnegie developing a network Edition Publisher Book effective example EXTENSION external networks eye contact factors feedback feel five physical senses formal give hidden messages ignore distractions influence Interference Filters involved King Solomon knowledge and experience knowledge network line manager look means mind mins Activity Mutual interest networks negotiations neuro-linguistic programming Nico non-verbal communication ofthe organization other’s outcomes party’s people’s Persuading position power Publisher Book Author questions rapport with someone Scott Witt Self-assessment self-esteem sender Session side situation sixth sense skills social someone’s speaker strategies successful Super Series SWOT analysis talking team members tell things Twice as Smart understand whole body listening words workbook Ziggy