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activities applied approach areas Aslib behavioural chapter co-ordination communication complexity concept context corporate memory costs courses create culture cybernetics data processing database decision support systems documents effective electronic end-user environment example expert systems external Figure function groups implementation improved increasingly industry information flow information management information map information resource management information science information scientists information services information systems information technology Institute of Information integrated issues knowledge large organisations library and information London Business School machines mainframe computer mation ment methods nology office automation operational organisational structure output Paperwork Reduction Act planning practice problems productivity professional programme recognise requirements responsibility retrieval role skills small organisations social specialist specific staff storage strategy systems analysis systems design tech technical techniques telecommunications tion traditional trends users viewdata word processing