Information Systems for eGovernment: A Quality-of-Service Perspective

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Springer Science & Business Media, Sep 14, 2010 - Computers - 275 pages
Written from a data-centric perspective, Information Systems for eGovernment presents a methodology that is grounded in computer science, but leveraged by sociological, organizational, economical, juridical analyses and methods. Examples and case studies are included, which illustrate the relevance of the approach.
 

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Contents

Acronyms
1
A Complex Challenge
2
Part II Strategic Planning
54
Part III Operational Planning
145
Case Studies
206
Part V Appendix
239
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