Information and business performance: a study of information systems and services in high performing companies
It's commonly accepted today that information is a valuable asset. But do most commercial organizations treat their intellectual capital with the same level of care and planning lavished upon their monetary assets?Based on 13 case studies of high-performance companies, this study examines the relationship between information and business performance. After reviewing the literature and explaining their methodology, the authors present findings on the use of technology; IT and business success; company libraries; the "corporate memory"; information management; internal and external information flow; and the "information ethos" of a company.
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