Information and business performance: a study of information systems and services in high performing companies
It's commonly accepted today that information is a valuable asset. But do most commercial organizations treat their intellectual capital with the same level of care and planning lavished upon their monetary assets?Based on 13 case studies of high-performance companies, this study examines the relationship between information and business performance. After reviewing the literature and explaining their methodology, the authors present findings on the use of technology; IT and business success; company libraries; the "corporate memory"; information management; internal and external information flow; and the "information ethos" of a company.
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aware business objectives business performance CD-ROM centre communication companies surveyed company believes Company F company feels company knowledge base Company profile Company company's information systems competitive corporate customer service database designed effective information systems electronic Electronic Data Interchange example Executive Information System expert systems Export success external information financial services functions head office Ian Owens identified impact implementation important individuals industry Information and business information ethos information intensive information management information profession information professionals information resources Information sensitivity information services information skills information strategy information technology Information transfer internal investment Knowledge transfer main competitors mation Measures of success OFWAT organization organizational planning Problems locating information profit quality of management resources The company retail role sector senior manager senior staff staff members success The company systems The company tion University of Sheffield value of information videoconferencing