Innovation in Hospitality and Tourism

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Routledge, Nov 12, 2012 - Business & Economics - 224 pages
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Get the latest research on new ways to measure innovation in the tourism value chain

Until now, most available research on innovation in tourism product service and development has focused on concepts, rather than facts. Innovation in Hospitality and Tourism presents empirical studies that identify the major “push and pull” factors of innovation in hospitality and tourism, providing vital information on how to measure innovation in the control and sustainable management of new service development. This unique book examines the internal and external drivers of innovation in the market place, the difference between innovative firms and those that merely follow trends, and explanations and examples of innovations in special areas of the tourism value chain.

With hospitality markets saturated and clients selecting services from all over the world, it’s not enough to have an innovative idea for a new tourism product—your idea has to have the potential to be successfully marketed. Innovation in Hospitality and Tourism looks at methods of measuring the market-based applications of new processes, products, and forms of organization, the economic impact of innovation, innovation as a bipolar process between market and resources, and forms of cooperation that can strengthen and reinforce innovation. The book’s contributors analyze the relationship between welfare services and tourism in Denmark, the innovation potential throughout the tourism value chain from the supply side focus, innovation as a competitive advantage in Alpine tourism and in the small- and medium-sized hotel industry, tourism innovation statistics across products, providers, markets, and geopolitical regions, and a case study of AltiraSPA, a wellness concept of the ArabellaSheraton group.

Innovation in Hospitality and Tourism examines:
  • product development
  • measuring innovation
  • consumer-based measurement of innovation
  • innovation processes in hotel chains
  • innovation performances in hotel chains and independent hotels
  • mobile business solutions for tourist destinations
  • Internet portals in tourism
  • analyzing innovation potential
  • leadership and innovation processes
  • welfare services and tourism as a driving force for innovation
  • SERVQUAL as a tool for developing innovations
  • and much more
Innovation in Hospitality and Tourism is an invaluable resource for academics, professionals, practitioners, and researchers working in the field of hospitality and tourism.
 

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Contents

Innovation in Tourism
1
The Marriage Between Welfare Services and TourismA Driving Force for Innovation?
7
Leadership and Innovation ProcessesDevelopment of Products and Services Based on Core Competencies
31
Analyzing the Innovation Potential Throughout the Tourism Value Chain
59
A ConsumerBased Measurement of Tourism Innovation
73
Towards the Measurement of InnovationA Pilot Study in the Small and Medium Sized Hotel Industry
89
An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels
113
Innovative Product Development in Hotel Operations
129
Challenges in Mobile Business Solutions for Tourist DestinationsThe Trial Case of St Moritz
147
Evaluating Internet PortalsAn Empirical Study of Acceptance Measurement Based on the Austrian National Tourist Offices Service Portal
163
The Application of SERVQUAL to a Tourism Service Business
185
Index
203
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About the author (2012)

Mike Peters is Director of Engineering and Applied Science Foundation Programmes at Aston University, a chartered mathematician, a fellow of The Institute of Mathematics and its Applications and a senior fellow of the Higher Education Academy.

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