Inside Knowledge: Rediscovering the Source of Performance Improvement

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ASQ Quality Press, 2006 - Business & Economics - 281 pages
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Inside Knowledge: Rediscovering the Source of Performance Improvement weaves a suspenseful tale of how several employees working in the fictional Grand Bay company discover how to leverage their knowledge to radically improve performance. Knowledge is often the most reliable sources of sustainable competitive advantage for companies, yet, until now, it has been very difficult to translate employee knowledge into performance improvements. Inside knowledge and pragmatic knowledge are the missing links that make the connection between employee experience and a firmes ability to gain a competitive edge. Pragmatic knowledge results from continuous experimentation to enables employees to discover new ways to view their work and to improve performance, and is the result of the collaboration of both types of operational employees u workers and managers. Their interactions focus on discovering what works best in practice, and this refines the knowledge that drives performance improvement. This is not simply a theoretical approach, since successful companies such as Toyota have demonstrated that inside knowledge is a vital component to driving organizational innovations. Inside Knowledge offers seven pragmatic principles that allow any person working in any kind of organization to create and continuously improve knowledge for improving performance. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.
 

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Contents

The Bricoleur
1
Lewis at the Window
16
A Happy Day
19
It Begins
21
Ill Call You Before 4pm
28
Bailey and Returning to Grand Bay
33
We Have a Partner
42
What Have I Gotten Myself Into?
49
Lewis Coaches
148
Toni Blake
156
Dana and Bill
165
A Huddle with Lewis
168
Lewis and Vernon
172
Pragmatic Knowledge Principle 5
182
Baffled
187
Pragmatic Knowledge Principle 6
190

Waiting It Out
52
Discovering Operational Innovation
61
Cold Feet
70
Pragmatic Knowledge Principle 1
73
Reflecting
84
Butt Out
91
Discomforting
94
Pragmatic Knowledge Principle 2
97
Valerie Golden
112
Pragmatic Knowledge Principle 3
116
Lewis Will Look Into It
123
Starting to Notice More
125
Bill
128
Locked Out
132
Belinda
133
Pragmatic Knowledge Principle 4
136
Mins Problem
145
A Game of High Stakes Poker
201
Nikki Returns Home
205
A Call From HR
210
Pragmatic Knowledge Principle 7
214
Artis Mougalian
224
Langley Richards CEO
230
Ace in the Hole
233
A Splendid Night at the Splendid
236
Bailey
239
The Present
244
Meeting Bailey
247
Becoming a Pragmatic Company
255
Recapitulation
265
References
277
Index
279
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