What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
Insights to Performance Excellence, 2004: An Inside Look at the 2004 ...
Mark L. Blazey
No preview available - 2004
achieve action plans aligned analysis and/or appropriate areas assessment Baldrige Criteria Beginning band benchmarking Category communication competitive competitors core competencies Customer and Market customer requirements customer satisfaction data and information decision deployed deployment determine employees ensure environment ethical behavior evaluate and improve everything required examiners observe example expectations fact-based factors feedback focus goals high-performance identify Information Technology innovation key measures key work processes knowledge Knowledge Management leadership management system mance market segments measures or indicators meet ment monitor Multiple scoring band observe the applicant operational orga organizational learning organizational performance Organizational Profile outcomes overall percent performance excellence performance improvement performance measures performance results priorities problems Process Items processes in place products and services response Scoring Guidelines segments senior leaders Six Sigma skills stakeholders strategic objectives strategic planning success suppliers systematic throughout the organization tion tomer trends workers workforce engagement zation
Page xv - ... examiners of quality systems and leaders of organizations seeking high levels of performance — can gain a competitive edge by understanding not only the parts of a high-performance management system, but also how these parts connect and align. My goal for this book is that readers will understand...