Instruction to Deliver: Fighting to Transform Britain's Public ServicesIn Tony Blair's first term (1997-2001) much was promised in reform of public services, but relatively little achieved - except perhaps in education, where Michael Barber was head of the Standards and Effectiveness Unit. For his second term (2001-5) Blair intensified his drive for real change in the public services and appointed Barber to head his Delivery Unit, to drive progress on specific targets such as reducing waiting times in health, cutting crime and improving school test and exam results. Despite the great tension, pressures and crises, a new working philosophy was created to unite the PM, the Chancellor, the Cabinet and top civil servants behind the mission and to focus the entire government machine on delivering results. Instruction to Deliver shows just how much was achieved in this relatively short period. It provides revealing pictures of major players in New Labour, especially Tony Blair, and offers a unique insight into the messy reality of getting things done in government. |
Contents
What on earth am I doing here? | 3 |
Pursuing Delivery | 41 |
Deliverology | 70 |
Copyright | |
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Common terms and phrases
achieve agenda Alastair Campbell Andrew Adonis areas argued asked assessment became better Cabinet ministers Cabinet Office Cabinet Secretary cent central challenge civil servants civil service David Blunkett David Miliband debate deliver deliverology delivery chain delivery reports Delivery Unit Department for Education Department for Transport departmental developed effective election ensure Estelle Morris example fact five-year strategies focus frontline funding Gordon Brown Gus O'Donnell headteachers Health Home Office impact implementation improved issues Jeremy Heywood judgements Labour leadership league table literacy and numeracy London major meeting months organisations parliament performance permanent secretaries PMDU political Prime Minister Prime Minister's priorities problem programme progress proposed public service reform question radical relationship relevant responsible sector spending review staff stocktake street crime success teachers term Tony Blair trajectory Treasury waiting wanted week Whitehall YES YES YES