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CROSSMARKETING PARTS AND CHAPTERS
THE CROSSMARKETING SYSTEM
14 other sections not shown
accomplish achieve action plan analyze areas assignment attitude bank believe British Airways business leadership chapter commercial customer concentrate corporate Cross-Marketing system cross-selling customer driven customer support customer's CUSTOMERS FEEL Dale Carnegie decision determine develop discussed effective communications employees encourage establish explain friendly give goals ideas identify implement improve increase industry innovative Ivy Lee leader Lee Iacocca listening major market research Marva Collins mission Monsanto Company motivated objectives organization ourselves peers personal customers personal marketing personal performance persuasive communications Peter Drucker positive present principles and practices problems and needs product or service products and services resources and strengths responsibility rewarded salesperson Scandinavian Airline System sell serve the customer skills solutions and benefits solutions to customer solve customer problems someone specific step successful superior task top management understand wants and needs winning