Integrated Management Systems: A Practical Approach to Transforming Organizations

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John Wiley & Sons, Nov 2, 1999 - Business & Economics - 336 pages
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Based on a profoundly important six-year study by the Center for the Quality of Management (CQM), "Integrated Management Systems" shows how successful organizations accomplish something unbelievably powerful: Creating their own particular ways of executing the scientific method. The authors worked with the cooperation of some of America's largest companies - Teradyne, Hewlett-Packard, Eastman Chemical, Ritz-Carlton -- and of non-profit organizations including top hospitals and the U.S. Navy. They were surprised to find how radically successful systems differed from one organization to the next.

Yet the core of each was universal: Each organization had designed a system that gathered data about the organization's particular problems, developed theories, tested the theories, and finally documented and shared the results throughout the organization. Each successful organization's methods were unique much as the methods of each successful discipline within the sciences are unique. But less successful organizations had nothing comparable. And the processes through which the leaders in these organizations had gotten them on the right path had a great deal in common.
 

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Contents

The Theory and Practice of Integrated
1
Pioneers in Integrated Management Systems
27
The Service Industries
79
Achieving Diverse Purposes
106
Managing the Most Complex Processes
129
Better Lives for Sailors and Continuous
151
The Challenge of Intransigent Organizations
170
Act Locally
188
Think Globally
211
Introduction to the Appendices
239
Leadership and Breakthrough
255
The Power of Collective Action
283
Shared Concerns
302
Notes
317
Index
325
Copyright

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About the author (1999)

THOMAS H. LEE is President Emeritus of the Center for Quality of Management. He has also served as a senior manager at General Electric, a professor at MIT, and Director of the International Institute for Applied Systems Analysis in Vienna, Austria.

SHOJI SHIBA is one of the worlds foremost experts on TQM and the author of Four Practical Revolutions in Management.

ROBERT CHAPMAN WOOD is a researcher associated with the Center for Quality of Management and the Asian Management Center of Boston University. His management writings have appeared in Forbes and the Financial Times (London).

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