Integrating Productivity and Quality Management, Second Edition,

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CRC Press, Jun 16, 1995 - Technology & Engineering - 416 pages
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This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.
 

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Contents

Productivity and Quality Management Concepts
3
12 Basic Definitions of Productivity and Quality
4
13 Formal Definition of Productivity and Quality Management
11
14 The Productivity and Quality Management Triangle
12
16 Top Management Role in Productivity and Quality
13
17 Causes of Productivity Decline in Companies
14
18 Strategies for Implementing Quality Programs
15
19 Effective System Management for Productivity and Quality Improvement
17
62 Definition and Benefits of Comprehensive Productivity Planning
196
63 Features of Comprehensive Productivity Planning
197
64 Comprehensive Productivity Planning as a Component in the Productivity Management
198
65 Comprehensive Productivity Planning Stages
199
66 Implementation Methodology
200
67 Common Problems Encountered During Implementation and Ways to Counter Them
209
68 Relationship Between Productivity Planning and Measurement
211
610 Quality Planning
216

110 Productivity and Quality Management Hierarchy
18
111 Perspectives on Quality
19
References
27
Productivity and Total Quality Management Challenges Opportunities and Scope of Activities
29
22 Productivity and Quality Management Challenges
33
23 Components of the Comprehensive Productivity and Quality Management CPQM Model
41
25 Why Focus on Total Quality Management and Continuous Improvement of Work Processes?
44
26 Who is Involved in the Total Quality Management and Continuous Improvement Effort?
45
28 How to Implement the Total Quality Management Concept and Continuous Improvement Philosophy
49
29 Summary
65
References
66
The ProductivityQuality Connection
67
32 Balancing Productivity and Quality Results
68
A Printed Circuit Board Manufacturing Environment
70
A Shoe Manufacturing Environment
75
A Restaurant
76
A Bank
77
37 Understanding the Basic Cost of Quality
78
38 Cost of Inspection per Sample
79
References
80
Productivity Measurement
81
42 Difficulties in Measuring Productivity
82
43 The Most Commonly Used Productivity Measurement Approaches in Companies
83
44 The TaskOriented Total Productivity Measurement TOTP Model
88
Comparison of the Manual and ComputerAided Methods of Assembling Printed Circuit Boards Using the TaskOriented Total Productivity Model
107
Robotic Device Impact on Total Productivity in Printed Circuit Board Assembly Task
114
ComputerAided Manufacturing Impact on Total Productivity in PCB Assembly Task
120
48 TechnologyOriented Total Productivity Measurement System
127
49 The Comprehensive Productivity Measurement Model
137
Productivity and Quality Improvement Through Statistical Process Control
141
52 A Process Control System Definition
142
53 The Key Requirements of Process Management
143
54 Benefits of the Process Control Management System
144
55 Implementation Steps for Statistical Process Control
145
56 Basic Concepts for Designing Experiments in the Business Process Environment
162
Statistical Process Control in a Group Technology Environment
168
58 Basic Statistical Tools for Data Analysis
172
59 Basic Review of Probability
180
510 Confidence Interval Limits Level and Point Estimate
182
512 Basic Analysis of Variance Technique
188
References
191
Productivity and Quality Planning
193
A Key Ingredient in the Overall Planning Process
220
References
229
Techniques for Resolving Quality Problems
231
72 Problem Resolution Model
232
73 Quality Error Mapping
233
74 Nominal Group Technique
234
75 Benefits of the Quality Error Removal Technique
236
76 QER Task Boundaries
237
78 Implementation Methodology
241
Implementation of QER Technique in a Bank Clerical Task
244
Summary
245
References
246
Productivity and Quality Improvement Strategies and Techniques
247
82 Productivity and Quality Improvement Techniques
249
83 Production and Service Improvement Technique PASIT
251
84 PASIT Implementation Methodology
253
References
267
Techniques for Improving Employee Productivity Morale and Employment
269
92 Management Development Program
271
93 Motivation of Employees
274
95 Motivating Workers in a HighTechnology Production Environment
278
96 Morale Management
281
98 Design Impact
283
References
285
Establishing and Managing a Productivity and Quality Improvement Program
287
102 Organization for Productivity and Quality Management
293
103 Overcoming Problems
294
104 Checklist for Productivity and Quality Management
299
References
314
Consumer Satisfaction A Drive for Quality and Productivity Improvement
315
111 Product and Service Design
317
Conclusion
319
Statistical Tables
324
Blank Work Forms for Statistical Process Control Implementation
331
Constants and Formulas for Control Charts
345
Blank Work Forms for the Implementation of Task Analysis Technique TAT for Cost of Quality Computations
348
Selected Productivity and Quality Centers
354
Glossary of Terms
358
Bibliography
371
Index
383
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