Integration of Revenue Administration: A Comparative Study of International Experience
World Bank Publications, 2010 - Business & Economics - 45 pages
In order to minimize the need for taxpayers to respond to multiple revenue agencies, some countries have integrated their revenue administrations, either by merging tax and customs administration, or unifying collection of tax and social contributions. This book examines the experience of 11 countries in doing so. Their experiences indicate that integrating collection entails modernizing the revenue administration and reducing contact between the tax office and taxpayers, thanks to the extensive use of ICT.
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Albania analytical capacity annual audit automation base beneﬁts budget Bulgaria business window Canada Revenue Agency clients Colombia commiee consolidation contribution collections countries customs administration deﬁned Denmark Department develop diﬀerent diﬃculties eﬀectiveness and eﬃciency eﬀort employees enhancing eﬀectiveness ﬁling ﬁnancial ﬁrst ﬁve full-time equivalent goals HM Treasury HMRC identiﬁed implementation projects improve institutional integrated revenue body integrated revenue collections integration of revenue KPIs Latvia leadership legal framework modern Netherlands nine issues NSSI O’Donnell Review OECD oﬃces organization organizational payments performance indicators performance management programs project design project team RAR Project reduce Revenue Administration Reform Revenue Canada Romania sector senior management signiﬁcant single business number social contributions social security soware speciﬁc staﬀ members Staﬃng stakeholders strategic planning targets tax administration tax and customs tax and social taxes and contributions taxpayers timetables Uniﬁed World Bank