Intelligent BPM: The Next Wave for Customer Centric Business ApplicationsThis book is about intelligent Business Process Management. Technology is critical, and Gartner calls the leading application infrastructures that support BPM projects and programs Business Process Management Suites. It has also been called BPM systems. However, BPM is much more than technology. BPM is at its core a transformational management discipline that helps organizations achieve their strategic goals. Automation is a key component of BPM solutions. As a discipline, BPM drives the operations of enterprises. It includes several iterative phases from design to execution to monitoring and continuous improvement. It plays a key role in process improvement and enterprise architectures. The intelligent adjective represents an important evolution and milestone in BPM. Gartner introduced the term and acronym iBPM Suites. |
