International Transit Studies Program: Report of the Spring 2003 Mission : Excellence in Customer Service in Transit Operations in Small to Medium-sized Cities in Western Europe

Front Cover
Transportation Research Board, 2003 - Local transit - 26 pages
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"This TCRP Digest summarizes the mission performed March 27 to April 11, 2003, under TCRP Project J-3, "International Studies Program." ... This digest was prepared by Margaret Mullins of the Eno Transportation Foundation ..."

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Contents

Funding
7
Staff Training and Motivation
15
Summary
24

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