Interpersonal Skills: Goal-directed Behaviour at Work
This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.
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Abilene paradox ability achieve alternative answer appraisal interview approach appropriate argues assertion messages assertor assessment attempt audience aware Beezer behave British Psychological Society chapter closed questions collaborative communication concessions considered context decision decision-making Delphi technique develop discussed effective listening Egan emotional empathic encourage evaluating example experience expression eye contact factors feedback feel Figure focused gestures goals group members groupthink Hargie help the client helper helping relationship ideas identify important improve influence interpersonal skills interpret interviewer's involves Johari window kind Learned helplessness listening manager Mangham negotiation non-assertive non-verbal behaviour non-verbal signals observe offer oooo opening bid other's outcome overhead projector party performance strategy person possible posture preparation probes procedures Rational-Emotive Therapy relevant respondent role functions sequence social social loafing solution speaker suggests tactics talking target task tend tion Transactional analysis understanding Vauxhall Cavalier verbal Yes O O