Interpersonal Skills: Goal-directed Behaviour at Work

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Taylor & Francis, 1991 - Psychology - 263 pages
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This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.
 

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Page 252

Contents

Listening
8
Chapter 2
29
Chapter 3
58
Interviewer behaviours
95
Assessment of presentation
122
Checklist for assessing the quality
153
Assertion skills checklist
176
Chapter 8
207
Chapter 9
245
Index
259
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About the author (1991)

John Hayes is Professor of Management Studies, Leeds University Business School.

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