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SelfKnowledge and Communication
Interpersonal Communication and Perception
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ability active listening Beebe CANADIAN PERSPECTIVE Canadian Police College chapter characteristics climate community policing conflict crime crisis cultures decision develop discussed diversity driver effective listening effective team evaluation examine example eye contact feedback feel force field analysis goals group members group or team groups and teams Groupthink I-language ideas identify individual interaction interpersonal attraction interpersonal communication law enforcement leader leadership Lumsden and Lumsden manage McKenna McShane meaning meet negative nonverbal behaviours nonverbal communication norms occur Ontario Provincial Police organization organizational paralanguage perception person Philipchalk police officers police services positive problem solving relationships response roles Scarborough self-concept self-esteem self-serving bias situation SKILLS PRACTICE social social loafing solutions someone Statistics Canada stereotypes strategies style team members team or group teams and groups theory tion types understand verbal communication words