Introduction to Knowledge Management: KM in Business
This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.
* Easy to read, user-friendly introduction to knowledge management
* Full of practical applications for business professionals
* An Online Instructor's Guide is available, with power point slides, case studies, exercises and review questions
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Chapter 1 Introducing KM
Chapter 2 Personal KM
Chapter 3 Capture and Corroborate
Chapter 4 Organize and Secure
Chapter 5 Analyze and Collaborate
Chapter 6 Storytelling and Knowledge Transfer
Chapter 7 Systems Thinking
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Additional Learning Resources analysis assets behavior beneﬁts build capture career causal loop diagrams Chapter Vocabulary collaboration communication company’s complex conﬂict corporate created culture customers deﬁne develop dialogue difﬁcult DMZs document e-mail effective Effective listening employees environment ethical line Explicit knowledge false dilemma feedback ﬁeld ﬁle ﬁnd ﬁrst ﬁve ﬂow focus focused goals Hamilton Watch Company ideas implementation improve increase Index Server individuals inﬂuence information triage innovation inquiry modes Internet issues KM strategy Knowledge Discussion Questions knowledge exchange knowledge management knowledge workers knowledgebase listening loop metadata metrics organization organizational patterns PeopleSoft personal KM Peter Senge planning query reﬂective relationships requires retrieval sharing social network solution solving speciﬁc story Storytelling success Systems Thinking tacit knowledge team members techniques Test Your Knowledge today’s triage typically understanding urban legends wicked problem