Introduction to Business Information Systems

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Springer Science & Business Media, May 21, 2003 - Business & Economics - 242 pages
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Business information systems is the discipline which investigates, categorizes and evaluates methods to systematically develop and deploy information sys tems in companies and organizations. Its importance increases in the evolving information society. Many areas of modem life and work are supported by the deployment of information systems. Thus the necessity arises to convey essential features of business information systems to readers in educational settings at various levels. This book is to support such learning efforts. In contrast to most other introductory books, the presentation is consis tently oriented towards integrated application systems. Subject matters such as the technology of computers, programming, as well as data storage are emphasized a little less in their relative importance, especially since the au thors set themselves a strict page limit. The authors assume basic knowledge on the student's side in the area of computers and computer networks gained from the university's PC laboratory or from private PC usage at home. Initially essential basic knowledge about hardware and software is provided. Starting with the PC, the features and characteristics of other computer classes are developed and the fundamentals of networks, especially the Internet, are presented. As students progress in their business studies, the present textbook shows how processes in firms are supported by information systems. It provides concepts that are used in mod em application systems. Moreover, the integrated perspective of these appli cations advances the thinking, conceptualization and imagination underlying operational processes.
 

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Contents

The Subject of Business Information Systems
1
12 Information as a Factor in Production
5
13 Business Information Systems in the Context of Different Subjects
6
14 Structure of the Book
9
15 Literature for Chapter 1
10
Computers and Networks
11
211 Central Processing Unit
14
212 External Memory
15
5157 Order Clearance
111
5159 Computer Aided Manufacturing
112
51510 Computer Aided Quality Assurance CAQ
113
51511 Production Data Entry
114
5162 Delivery Clearance
115
5164 Invoicing
116
518 Finance
117
51912 Product Cost Accounting
118

213 Data Paths
18
22 Software
20
221 System Software
21
2212 Programming Languages
23
2213 Translation Programs
26
2214 Utility Programs Protocols and Drivers
27
22211 Basic Software
28
22212 Standard Office Software
29
22213 Standard Business Software Supporting Functions of Enterprises
30
2222 Individual Software
31
23 Computer Classification
32
232 Workstations
33
233 Network Computers and ThinClients
34
241 Components of Computer Networks
35
242 Local Area Networks
37
243 Wide Area Networks
39
244 ClientServer Concept as a Model for Cooperation
40
The Internet
42
251 The Protocol Family TCPIP
44
252 Services and Technologies of Networking
46
253 Intranets and Extranets
47
254 Security in Information and Communication Networks
48
255 Computer and Network Infrastructures
51
26 Literature for Chapter 2
52
Data and their Integration
55
31 Data and Databases
56
312 Classification of Data
57
314 Database Organization vs Data File Organization
59
315 Components of a Database System
60
316 Architecture of a Database System
61
317 Data Structuring
63
318 Database Models
64
3182 Objectoriented Database Models
66
319 Query Possibilities for Database Systems
68
32 Networked Databases
69
322 Data Warehouse
71
323 Online Analytical Processing
74
325 The Internet as a Database
75
326 Research on the Internet
76
33 Literature for Chapter 3
78
Goals Forms and Means of Integrated Data Processing
79
43 Methodological Aids
82
4313 Document Management Systems
83
4315 Knowledge Management Systems
84
4321 Types of Planning and Control Systems
85
4322 Aids for Preparing Management Information
87
43222 Management Support Systems
88
4323 Methods of Artificial Intelligence
89
4324 Methods of Operation Research and StatisticsMethod Databases
90
44 Literature to Chapter 4
91
Integrated Application Systems
93
511 Research and Product Development
94
5112 Computer Aided Planning CAP
95
512 Marketing and Sales
96
5122 Quotation Followup
97
5124 Customer Relationship Management CRM
98
513 Procurement
99
5132 Purchasing
101
5133 Delivery Monitoring
102
5134 Goods Receiving Control
103
5143 Inventory
104
515 Production
105
5152 Primary Requirements PlanningMRP II
107
5153 Material Requirements PlanningMRP I
108
5154 Throughput Scheduling
109
5155 Capacity Balancing
110
5192 Supplier Accounts Auditing
119
5194 SubLedger Accounting
120
51102 Payroll Accounting
121
5111 Facility Management
122
5113 Example of a Computersupported Control System
124
52 Application Systems in the Services Sector
125
522 Information Systems Support of Service Processes
126
523 Marketing in the Service Process
129
5232 Use of the Internet
130
5233 Microgeographic Systems in Insurance Marketing
131
5234 Sales Force Support in Insurance Sales
132
524 Performance Provision in the Service Process
134
525 Information and Advising in the Service Process
136
5253 Advisory Systems in Retail Sales
137
5254 Advisory Systems in the Bank Investments Area
138
526 Agreement in the Service Process
139
5263 Securities Trading at the Electronic Stock Exchange
140
527 Settlement in the Service Process
142
5272 Services in the Health Care Sector
144
5273 Awarding Bank Credit
147
5274 Freight Forwarding
148
5275 Services in the Hotel Business
150
528 Billing and Payment in the Service Process
151
5282 PointofSale Billing and Payment
152
5283 Payment with a Prepaid Card
155
5284 Payment with a Debit Card
157
5285 Cashless Transaction Systems of Banks
158
53 Electronic Commerce
161
532 Flow of an ECommerce Business Transaction
163
54 Integration of Enterprises through Supply Chain Management
164
55 Literature for Chapter 5
166
Planning Implementation and Deployment of Application Systems
169
62 Structuring of Projects
171
6211 Planning Step
172
6213 Design Step
174
6214 Implementation Step
176
6215 Acceptance and Introduction Step
177
6217 Lifecyclespanning Characteristics
178
622 Prototyping for Individual Software
179
6231 Selection and Installation
180
6232 Adaptation and Initialization
181
63 Project Management
182
632 Project Planning and Control
183
64 Tools for Project Implementation
186
6412 Data Modeling
187
6413 Modeling of Functions
190
6414 Object Modeling
192
642 Tools
194
65 Literature for Chapter 6
195
7 Management Information Systems
197
7111 Deriving the Information Systems Strategy from the Enterprise Strategy
198
7112 Organizational Change through the Information Systems Strategy
200
712 Determining the Information Systems Architecture
204
713 The Selection of Information Systems Projects
206
7132 Analyses of the Profitability of Information Systems
207
72 Organization of Information Systems
211
722 Placement of Information Systems in the Business Organization
212
723 Internal Organization of the Information System Area
214
73 Additional Management Aspects
216
7312 Authentication
219
7313 Additional Legal Considerations
220
732 Professional Career Roles in Information Systems
221
74 Literature for Chapter 7
223
Further Readings
225
Index
231
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About the author (2003)

Hans Wilhelm Wieczorrek: mehrjAhrige leitende TAtigkeit bei einem fA1/4hrenden IT-Dienstleister in der Finanzwirtschaft, seit 1998 freie BeratertAtigkeit fA1/4r Anwendungsentwicklung in der Finanzwirtschaft.
Peter Mertens: MehrjAhrige TAtigkeit in der Anwendungsentwicklung eines namhaften Rechenzentrums der Finanzwirtschaft, seit 1998 Leiter der Informationstechnik der Sparkassen Akademie fA1/4r Finanzwirtschaft und Informationstechnologie in Hannover.

Arnold Picot is Head of the Research Center for Information, Organization, and Management at the Munich School of Management, Ludwig-Maximilians University Munich.