Introduction to Total Quality: Quality, Productivity, Competitiveness

Front Cover
Merrill, 1994 - Total quality management - 606 pages
0 Reviews
This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

CHAPTER
1
Key Elements of Total Quality
14
Why Total Quality Sometimes Fails
27
Copyright

53 other sections not shown

Other editions - View all

Common terms and phrases

About the author (1994)

David Goetsch, Ph.D., was recognized as Technical Instructor of the Year by the U.S. Department of Education in 1984. In 1986, he was honored as Technical Educator of the Year by the Florida Vocational Association. A member of the American Management Association, the Florida Association of Community Colleges, and the American Society for Quality, Goetsch currently serves as vice president and professor emeritus at Northwest Florida State College.

Bibliographic information