Introduction to Total Quality: Quality, Productivity, Competitiveness

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Merrill, 1994 - Total quality management - 606 pages
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This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.

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Key Elements of Total Quality
Why Total Quality Sometimes Fails

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About the author (1994)

David Goetsch, Ph.D., was recognized as Technical Instructor of the Year by the U.S. Department of Education in 1984. In 1986, he was honored as Technical Educator of the Year by the Florida Vocational Association. A member of the American Management Association, the Florida Association of Community Colleges, and the American Society for Quality, Goetsch currently serves as vice president and professor emeritus at Northwest Florida State College.

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