IT Outsourcing: Concepts, Methodologies, Tools, and Applications: Concepts, Methodologies, Tools, and Applications

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St.Amant, Kirk
IGI Global, Jul 31, 2009 - Computers - 2511 pages
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Examining the ideas and approaches necessary in deciding to outsource services and functions is a crucial assessment for any company.

IT Outsourcing: Concepts, Methodologies, Tools, and Applications covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts. An enriched set of the latest cutting-edge applications, technological discoveries, and foremost research theories, this exhaustive compendium advances the IT outsourcing field and provides academicians, practitioners, and researchers with a unique collection of industry solutions.

 

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Contents

An Empirical Analysis of Key Factors
1264
A Small Virtual Organization Serving the Mexican Market
1284
Pioneering the Contact Center Industry in Egypt
1298
IT Outsourcing Practices in Australia and Taiwan
1324
A Critical Empirical Analysis
1333
EGovernment Service Transformation and Procurement Reform in Canada
1360
Development and Use of the World Wide Web by US Local Governments
1371
A Government Insurer Enters the Brave New World
1379

Evolution or Revolution?
89
BusinessRelated Determinants of Offshoring Intensity
110
Various Outsourcing and Offshoring Alternatives
126
Information Technology Outsourcing
158
Practitioner and Academic Perspectives
166
An Analysis of Alternatives Opportunities and Risks
188
Weapons for the Global Organization
211
Current Trends Risks and Cultural Issues
229
Outsourcing and Strategic Outsourcing
258
Strategic Decision Making in Global Supply Networks
267
An Overview of IT Outsourcing in PublicSector Agencies
276
Evolving Relationship between Law Offshoring of Professional Services Intellectual Property and International Organizations
286
Trends and Scenario Analysis
310
Scales and Dynamics in Outsourcing
340
Sourcing and Outsourcing Arithmetic
350
Classes of Collaborative Networks
364
Productivity Impacts
371
The New Process of Work
377
Managing the Dynamic Reconfiguration of Enterprises
387
Strategic Approach to Globalization with Mobile Business
398
Exploratory Study on Effective Control Structure in Global Business Process Sourcing
408
A MultiLens Model
426
The Transition from Economic Drivers Toward Strategic Global Partnership and 24Hour Knowledge Factory
452
Planning for Information Systems Outsourcing
474
Utilizing the Global IT Workforce through OffshoreInsourcing
488
An Evolutionary Framework
518
An Application of TAM to Application Development Outsourcing Decisions
534
Outsourcing and MultiParty Business Collaborations Modeling
558
Structure and Management
578
ObjectOriented Software Design Patterns Applied to IT Management Theory
594
The Creation of a Commercial Software Development Company in a Developing Country for Outsourcing Purposes
610
Networked KnowledgeManagement Dimensions inDistributed Projects
618
Leveraging Knowledge Reuseand System Agility in theOutsourcing Era
634
A MultiAgent System forOptimal Supply ChainManagement
654
Integration of Global SupplyChain Management with Smalland Medium Suppliers
679
An Application of MultiCriteriaDecisionMaking Model toStrategic Outsourcing forEffective SupplyChainLinkages
707
A Reference Model for StrategicSupply Network Development
731
Virtual Logistics fromOutsourcing Logistics
754
A Supplementary Frameworkfor Evaluation of IntegratedLogistics Service Provider
763
Web Services andServiceOriented Architectures
782
Is the Business Model Broken?A Model of the Difference BetweenPayNow and PayLater Contracts in ITOutsourcing
796
Innovative TechnologicalParadigms for CorporateOffshoring
815
Composite Personae and EvolvingCollaboration Technologies
836
Best Practice in LeveragingEBusiness Technologies toAchieve Business Agility
853
Instrumental and SocialInfluences on Adoption ofCollaborative Technologiesin Global Virtual Teams
893
Improving Employee Selectionwith Online Testing
902
Why FirstLevel Call CenterTechnicians Need KnowledgeManagement Tools
910
Application Service Providers
920
Enterprise Application ServiceModel
929
Approaches Architectures andTechnical Challenges
937
WebBased Data Collection inChina
947
Analysis of Issues andSocioEconomic Paradigms
967
A Case Study
996
The Challenges of EProcurement
1008
Environments for VE Integration
1020
Enterprise Architecture withinthe ServiceOriented Enterprise
1030
TelecommunicationsManagement Protocols
1048
Opportunities and Challenges forTelecom Operators
1060
Emerging Legal Challenges inOffshore Outsourcing ofITEnabled Services
1073
Exploring ASP SourcingDecisions in Small Firms
1098
The Decision to Acquire aNew Reporting System
1109
Information as a Strategic Product
1125
A Holistic Approach to OutsourcingDecisions
1140
A Collaborative LearningEnvironment to SupportDistance Students inDeveloping Nations
1168
The Role of Prisonsin Offshoring
1189
Human Resources OutsourcingStrategies
1199
Offshoring in thePharmaceutical Industry
1206
Information Technology IntellectualProperty and Allied Aspects
1223
Governing Health Care with IT
1247
The Role of Multinationals in Recent IT Developments in China
1258
The Role of Social Capital
1392
Characterization and Classification of Collaborative Tools
1399
Issues and Impacts on Venture Capital
1409
Enterprise Alignment and the Challenge for Organization Development
1419
A Study of Software Process Improvement in Small and Medium Organizations
1428
IT Service Departments Struggle to Adopt a ServiceOriented Philosophy
1447
The Case of EInsurance
1456
Antecedents and Role in Governing Supply Chain Integration
1473
Outsourcing of Medical Surgery and the Evolution of Medical Telesurgery
1504
Managed Services and Changing Workplace Ethics
1514
The PostOffshoring IS Organization
1522
Globalising Software Development in the Local Classroom
1534
An Exploratory Study
1557
Building Trust in Globally Distributed Teams
1583
Government and Corporate Initiatives for Indian Women in IT
1593
Understanding Effective ECollaboration Through Virtual Distance
1601
The Role of Rhetoric in Localization and Offshoring
1609
Intercultural Collaboration in the ICT Sector
1617
Managing ECollaboration Risks in Business Process Outsourcing
1648
Knowledge Transfer and Sharing in Globally Distributed Teams
1656
A Case Study of the Air Force Materiel Command
1664
Perspectives and Practices
1670
Managing Risks of IT Outsourcing
1702
Integrating Strategic Tactical and Operational Levels
1723
Innovation Risks of Outsourcing within Knowledge Intensive Business Services KIBS
1739
Different Goals Different Risks
1759
Business Strategies for Outsourcing Information Technology Work
1782
An Exploratory Study
1790
Establishing Performance Metrics for Managing the Outsourced MIS Project
1807
The Power of Incentives in Decision Making
1829
Project Management Issues in IT Offshore Outsourcing
1839
Outsourcing and Offshoring Finance Activities
1857
High Performance IT as Strategic Partner for HR Management
1871
HighTech Workers Management Strategy and Globalization
1881
Voices of Dissent Resistance and Complicity in a Computer Programming Community
1897
Managing IT Outsourcing for Digital Government
1916
A Transaction Cost Perspective
1924
RoughCut Cost Estimation in a Capacitated Environment
1935
Roles of Management and Leadership
1954
Effective Virtual Working through Communities of Practice
1966
Employee Turnover in the Business Process Outsourcing Industry in India
1974
An Exploratory Comparative Study
1997
Approaches for Oversight
2020
Bolting on Security When it Cannot be Baked in
2029
Grey Market Informatics
2045
Security Issues in Outsourced XML Databases
2052
Quality Standardization Patterns in ICT Offshore
2082
Establishing Trust in Offshore Outsourcing of Information Systems and Technology IST Development
2099
A Variable Precision Fuzzy Rough Group DecisionMaking Model for IT Offshore Outsourcing Risk Evaluation
2113
Ensuring Correctness Completeness and Freshness for Outsourced TreeIndexed Data
2130
Business Continuity Challenges in Global Supply Chains
2148
Aligning Business Processes with Enterprise Service Computing Infrastructure
2164
Merging and Outsourcing Information Systems with UML
2188
A MultiLevel Theoretical Framework and Research Agenda
2211
Outsourcing to the PostSoviet Region and Gender
2231
What Lessons Can We Learn?
2237
A Comparative Assessment of India and China
2253
Comparing Chinas and Indias Evolution of Broadband Internet in the Developing World
2265
Offshoring Entertainment and Media to India
2278
Impact on Outsourcing
2293
The Impact of New Trends in the Delivery and Utilization of Enterprise ICT on Supplier and User Organizations
2302
The Conflict of Competition and Risk
2317
The Governance Implications When it is Outsourced
2335
A Psychological Contract Perspective
2347
The Grid as a Virtual Enterprise Enabler
2363
Extending the Balanced Scoreboard for Outsourcing
2378
The Rationale Behind Strategic Alliances in Application Service Provision
2389
Antecedents of Success inRequirements Analysis
2404
Index
2437
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About the author (2009)

Kirk St.Amant is an Associate Professor of Technical and Professional Communication in the Department of English at East Carolina University. He has a background in anthropology, international government, and technical communication, and his research interests include intercultural exchanges via online media and international outsourcing. He has taught online and conventional courses in technical and professional communication and in intercultural communication for Texas Tech University, Mercer University, and James Madison University. He has also taught courses in e-commerce, distance education, and business communication in Ukraine as a part of the USAID-sponsored Consortium for the Enhancement of Ukrainian Management Education (CEUME). [Editor]

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