It's Not My Department!: How to Get the Service You Want, Exactly the Way You Want It!
It's Not My Department is Peter Glen's radical new handbook on how to give and receive the best service. He provides instant put-to-work advice for businesspeople who know that the customer service revolution is coming, and want to be one step ahead of the competition.
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It's not my department!: how to get the service you want, exactly the way you want it!User Review - Not Available - Book Verdict
This work is the latest in an increasing number of books lamenting the decline of service in American businesses. Glen, a retail consultant, provides numerous examples of the poor service he and ... Read full review
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THE SIGN OF THE CUSTOMER
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