It's Not My Department!: How to Get the Service You Want, Exactly the Way You Want It!

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W. Morrow, 1990 - Consumers - 241 pages
It's Not My Department is Peter Glen's radical new handbook on how to give and receive the best service. He provides instant put-to-work advice for businesspeople who know that the customer service revolution is coming, and want to be one step ahead of the competition.

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It's not my department!: how to get the service you want, exactly the way you want it!

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This work is the latest in an increasing number of books lamenting the decline of service in American businesses. Glen, a retail consultant, provides numerous examples of the poor service he and ... Read full review

Contents

A NATION OF WHINERS
13
THE SIGN OF THE CUSTOMER
20
GETTING MOTIVATED
26
Copyright

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About the author (1990)

Glen is a renowned lecturer and consultant to some of America's largest and best companies.

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