It's not my department!: how to get the service you want, exactly the way you want it!

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W. Morrow, 1990 - Business & Economics - 241 pages
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A professional retail consultant discusses the basic principles, strategies, and methodology of providing good customer service

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It's not my department!: how to get the service you want, exactly the way you want it!

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This work is the latest in an increasing number of books lamenting the decline of service in American businesses. Glen, a retail consultant, provides numerous examples of the poor service he and ... Read full review

Contents

A NATION OF WHINERS
13
MOTIVATION NEVER ENDS
23
DEALING WITH NO
33
Copyright

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