Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere

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John Wiley & Sons, Jun 29, 2012 - Business & Economics - 240 pages
Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques!  Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide.  The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’
 

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Contents

Preface
The When and Where of Performance Support
Resources
Performance Support Yesterday and Today
Preview of Chapter 4
Examples of Planner Performance Support
Getting Started with Performance Support
Resources
Preview of Chapter 6
Into the Future
Resources
Examples of Sidekick Performance Support
Copyright

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About the author (2012)

Allison Rossett is a professor of Educational Technology at San Diego State University and a consultant in workforce learning and performance, and technology-based systems. Rossett is the coauthor of the best-selling Handbook of Job Aids (Pfeiffer) and the author of First Things Fast and Beyond the Podium (Pfeiffer), all of which are winners of International Society for Performance Improvement's Instructional Communications awards.

Lisa Schafer develops enterprise systems for Fortune 100 clients, writes courseware, delivers seminars, and administers industry benchmarking surveys. Her career blends her human resources expertise with her technical aptitude. She directs comprehensive compensation surveys in the pharmaceutical and consumer products industries and serves as a consultant in the performance analysis and improvement arena.

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