Keeping Employees Accountable for Results: Quick Tips for Busy Managers

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AMACOM Div American Mgmt Assn, 2006 - Business & Economics - 145 pages
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"All managers want to hold their employees accountable for results, but few know how. Moving beyond the far-from-ideal annual performance review -- which only evaluates what has already occurred, and not what the manager wants to achieve -- Keeping Employees Accountable for Resultscontains checklists, how-tos, and other tools to manage performance on an ongoing basis. The book gives busy managers quick, step-by-step advice on:

* Setting expectations

* Monitoring progress

* Giving feedback

* Following through

Light on theory and heavy on practical application, Keeping Employees Accountable for Results gives time-pressed managers the proven, practical information they need to help their people accomplish more."

 

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Contents

SET EXPECTATIONS
7
Determine who should write your employees
16
Use SMART to define each employees
22
Use SMART to define each employees
29
Set Expectations
35
MEASURE RESULTS
65
PROVIDE FEEDBACK
79
LINK TO CONSEQUENCES
107
EVALUATE EFFECTIVENESS
131
Index
137
About the Author
145
Copyright

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About the author (2006)

Brian Cole Miller is the principal of Working Solutions, Inc., a management training and consulting firm whose clients include FranklinCovey, Nationwide Insurance, and the UPS Store. He is the author of the bestseller Quick Team-Building Activities for Busy Managers. He lives in Dublin, Ohio.

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