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THE SUPPLY CHAIN REVOLUTION IS JUST BEGINNING
THE CASE FOR MEASUREMENT
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activity-based costing Assets barriers business strategy companies company's logistics Compaq competitive consumer corporate cost to serve customer satisfaction customer service customers and suppliers delivered demand distribution effective logistics measures electronic employees enterprise resource planning executives Exhibit focus Forecasting fulfillment process functions goals Graybar identify impact implement important industry information technology Ingram Micro initiatives integrated Intercompany internal Internet inventory logistics activities logistics functions logistics managers logistics operations logistics performance logistics processes logistics strategy major mance manufacturing measurement program measuring logistics ment Modus Media Motorola on-time delivery order cycle order fill order fulfillment organization overall Owens & Minor pager percent performance measures planning problems process measures Procter & Gamble profitability requires respondents retailers Scheduling Service Merchandise shareholder ship shipments significant Sun Microsystems supply chain management surement survey tion tomers track trading partners transportation understand University of Tennessee Wal-Mart warehouse